Gentlemen Plumbing & Drain Cleaning respects the trust customers place in us when they invite us into their home, contact us for plumbing help, or use our website. This Privacy Policy explains, in plain language, how we handle information connected to our website, online booking, quote requests, customer communication, and service records.
Plain-English promise: customer and job information belongs in our service workflow and GentlemenCRM. We do not sell customer information, and we do not give third-party CRM companies permission to use customer/job records for their own advertising, resale, or unrelated marketing.
Who this policy applies to
This policy applies to information collected through gentlemenplumbing.ca, online booking and quote forms, customer communication, and related service workflows for Gentlemen Plumbing & Drain Cleaning in Ottawa, Ontario.
Information customers may provide
When you call, book online, request a quote, upload photos, or contact us, you may provide information such as your name, phone number, email address, service address, unit number, buzzer code, postal code, property details, scheduling preferences, service notes, photos, and other information needed to understand or complete your request.
How we use customer and job information
We use customer and job information to respond to requests, understand the plumbing issue, schedule service, prepare technicians, communicate about appointments, create quotes, create invoices, maintain service history, improve operations, and provide follow-up where appropriate.
GentlemenCRM and customer data control
Gentlemen Plumbing uses GentlemenCRM, an internal booking and customer-management system developed by Jacob Romano for Gentlemen Plumbing. The purpose of this system is to keep customer memory, property history, scheduling context, quote and invoice continuity, and service notes under tighter operational control.
Some trusted service providers may still process limited information when necessary to operate hosting, email, forms, analytics, payment links, communication, or other technical services. Those providers are not given customer information so they can market their own services to you.
Website analytics and advertising attribution
We use Google Tag Manager and Google Analytics 4 to understand website performance, improve the customer experience, and measure advertising results. Our website is designed so analytics events use privacy-safe parameters.
Analytics events may include anonymous information such as page path, CTA type, form type, event result, service category, and non-personal campaign identifiers. Analytics events must not include names, phone numbers, emails, street addresses, unit numbers, buzzer codes, postal codes, issue descriptions, free-text customer notes, photo filenames, uploaded file URLs, payment links, invoice links, or customer account links.
We may store campaign and attribution information such as UTM parameters, Google click IDs such as gclid, gbraid, or wbraid, referrer information, first landing page, conversion page, and anonymous session identifiers. This helps us understand which marketing and website paths lead to real customer requests without sending full customer records to analytics tools.
Booking, quote, and contact submissions
Full customer and job details belong in our booking, quote, and CRM systems, not in public analytics event parameters. When a booking, quote, or contact request is submitted, the CRM may store customer-provided information along with non-personal attribution and journey context.
Photos and uploads
If you upload photos or media, we use those files to understand the plumbing issue, prepare for service, document the request, and support communication with our team. We do not send photo filenames, uploaded file URLs, or photo contents to Google Analytics event parameters.
Payment information
If a payment link is used, payment card details are handled by the applicable payment processor. Please do not place credit card information in website forms, service notes, or message fields. Payment links, invoice URLs, and customer account URLs should not be sent to analytics event parameters.
How we protect information
We use practical safeguards intended to reduce unnecessary sharing, protect service records, and keep customer/job information in the appropriate operational systems. No website or system can be guaranteed perfectly secure, but we design our workflow to avoid sending sensitive customer details to analytics tools and to limit unnecessary third-party access.
Retention and choices
We keep customer and job information as long as reasonably needed for service history, scheduling, quotes, invoices, warranty or workmanship questions, operational reporting, legal or accounting requirements, and customer support. You may contact us to ask privacy questions or request reasonable corrections.
Contact and changes
For privacy questions, contact Gentlemen Plumbing & Drain Cleaning through the contact methods listed on this website or call 613-423-4321. We may update this Privacy Policy as our website, booking tools, CRM, advertising setup, or operations change. The latest version will be posted on this page.